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Boost Surfing
Service Request
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Boost Surfing
Step 1 of 8
How can we help?
Select the type of service request
↩
Return
Refund or replacement
⚙
Repair
Fix an issue with your product
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Boost Surfing
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Step 2 of 8
Find your order
We'll look up your order to get started
Tell us about your purchase
We'll need some details since we can't look up your order automatically
Platform
Boostsurfing.com
Amazon
Other
Order Number
Your Name
Email
Pre-filled from your link. You can edit if needed.
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Find Order
Where did you buy the fin?
Order Number
if available
Date of Purchase
Your Name
Email
Proof of Purchase
required for warranty
📎
Receipt or order screenshot
Click or drag to upload
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Boost Surfing
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Step 3 of 8
Confirm your order
Select the item(s) you'd like to return
Date
Name
Address
Order contains
Select items to return
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Not my order
Is this your order?
Please confirm the details below
Date
Name
Address
Order contains
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Yes, this is correct
Not my order
Select your product
Choose the product(s) you're submitting
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Boost Surfing
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Step 3 of 8
Select your product for repair
Choose the fin(s) you're sending in and enter serial numbers
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Boost Surfing
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Step 4 of 8
Return details
Tell us why you'd like to return
Reason
Select a reason...
Failed expectations
Damaged
Defective
Arrived late
Other
Details
*
Photos prior to shipment
* required
📷
Photo of the product
📦
Photo of the packaging
📸
Photo of the fin (close-up)
Click or drag to upload
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Repair details
Tell us what's wrong with your fin
Issue
Select the issue...
Won't turn on
Won't charge
Motor stuck / won't spin
Remote won't connect
Turns off unexpectedly
Charging port damaged
Other
Issue details
*
Photos
* required
📷
Photo of the product
🔍
Close-up of the issue
Click or drag to upload
Video
optional
🎥
Short video showing the issue
Click or drag to upload
Helps our engineers diagnose the problem faster.
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Boost Surfing
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Step 5 of 8
Confirm your address
We'll use this to ship your repaired item back
Your Name
*
Street Address
*
Street Address 2
optional
City
*
State
*
ZIP Code
*
Country
*
Pre-filled from your order. Edit if your address has changed.
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Boost Surfing
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Step 6 of 8
Ship your fin
Choose how to send your product to us
Buy a shipping label from us
We'll show you the best rates and email you a payment link.
Ship on your own
We'll give you the warehouse address to ship to yourself.
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Boost Surfing
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Step 7 of 8
Select a shipping rate
3 cheapest options for your location
🏭
Shipping to:
Boost Surfing Warehouse
Fetching shipping rates...
This may take a few seconds
Could not fetch rates
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Boost Surfing
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Step 7 of 8
Ship to our warehouse
Send your product to the address below
Once you've shipped, you'll be able to enter your tracking number on your status page.
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Boost Surfing
Almost done
✉
Pay for your shipping label
Complete the payment to receive your return label
Complete Payment
I already paid
We also sent an invoice to
. Once paid, your
shipping label will be emailed to you
and appear on your status page.
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Boost Surfing
Complete
Request Submitted
Your
repair
request has been created.
Your request ID is
We've sent a confirmation to
.
You can also view your request status anytime.
View Request Status
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